Terms and Conditions
| (1) Preamble Whereas kalamone.com website owned by Medad E-Stores for General Trade is an electronic platform enabling to display some products for the purpose of selling and purchasing such products. Whereas the User wishes to benefit and use kalamone.com, therefore the User (hereby referred to as a User or You) acknowledges having read and agrees on the following Terms and Conditions governing the browsing and the use of kalamone.com, pages, links, instruments, and properties. The Purchase request and the Confirmation of the purchase request is considered as an explicit acknowledgment that knows, agrees and accepts the Terms and Conditions, and the present agreement is valid upon pressing the Confirmation button. (2) Opening the user account on kalamone.com 1. Only users above 21 years old are allowed to open account on kalamone.com. 2. The user should fulfill all requested data in the account opening application, kalamone.com shall have the right to refuse opening any account in case the data was unclear, incomplete, or has been fulfilled through a Robots. 3. While opening the account the User will choose the account name and password. Once the account opening request has been approved You will be considered as a user and this is considered acceptance of the Conditions and You shall be committed and responsible of any transaction arising from. (3) The User's account on kalamone.com 1. kalamone.com website has been designed to enable a Purchase transactions and the return back of the offered products. 2. The settlement of the products value shall be through Credit Cards. 3. The User's account is private and personal. 4. The opening and use of the User's account is submitted to the Consumer Protection Law, the Tax legislations, and foreign tax policies, the Anti-Money laundry guidelines applicable in Egypt. 5. The Purchase and return back transaction are registered on kalamone.com and the User keeps an account statement on his account mentioning all the electronic transaction details. (4) Notifications and electronic communications 1. You agree that the way of communication may be through SMS, or any other electronic mean available on the mobile phone or through electronic mail or advertisements on the website. Your acceptance on the present Terms and Conditions is a declaration that all such communications are similar to the written one and generates all its legal consequences and cannot be challenged through any ways of contest. 2. kalamone.com will send You promotional electronic message to notify You with any amendments, procedures or promotional activities that may be added to the website. 3. You are allowed as User to confirm your unwillingness to receive such promotional messages by pressing on the option requesting not to receive the promotional message existing under the promotional message and advertisement. (5) The mechanism of working and using kalamone.com 1. The User hereby declares that kalamone.com does not constitute an auction, bank and does not provide similar activities and kalamone.com is an electronic website facilitating the sell and purchase transactions of products between the buyers and the registered Users in the website and the payment of the purchases. 2. kalamone.com cannot be used without an account to User on the website and such membership is free. 3. In order to accomplish the purchase order the User should send the purchase request and to confirm the purchase request and to settle the products value as it is mentioned on the electronic statement issued by kalamone.com website. 4. The User is responsible of any transactions effected on his account and the User bears all the expenses arising from till notifying kalamone.com with the theft or lost of the password. Such notification should be through kalamone.com Call Center. Any transaction effected before such notification could not be contested. 5. The User hereby accept that kalamone.com may disclose any User's data or personal information to the audit or sovereign authorities, or for the purpose of upgrading the services provided by kalamone.com according to the applied rules and legislations. 6. Calls, electronic mails, messages or any entries received or sent by the User may be recorded in order to keep a better offer of the service specially for audit and training purposes and generally the good performance of the Website, Moreover it shall be used in order to prevent the illegal use of the website and the breach of the applied laws and regulations. 7. The settlement of the products value is considered a final and irrevocable acceptance of the purchase transaction and the transaction cannot be cancelled, however it is subject of return back through the return back request 8. An electronic mail shall be sent through kalamone.com to confirm the purchase transaction in order to confirm the purchase transaction and containing all the purchased products details and the settled amounts 9. The transaction register on the User account on the website is considered true, accurate and a full proof of the due amount from or to the User 10. The User is allowed to request to return back through the Return Back Page on kalamone.com and the return back transaction shall be accepted according to the applied laws and subject to the following conditions: a. That the product is in the same condition of its receipt by the User b. In case of Video tapes, CDs, compact disks, information applications or publications, the packing should not be removed c. The return back request should be presented within 14 from the day of receipt (6) The amendment of the User Agreement 1. You accept and agree that kalamone.com is allowed to amend the User Agreement, accordingly your obligations may be doubled or diminish according to the effected amendments 2. You accept that kalamone.com is totally allowed, without any legal responsibilities, to effect primary or auxiliary, financial or non financial on the present agreement without any acceptance from your side. The amendments shall be valid immediately and the announcement of the amendment may be effected by any adequate mean and the new Terms and Conditions shall be on kalamone.com. 3. Keep using kalamone.com by the User after the amendments of the Terms and Conditions is considered and irrevocable acceptance of the new Terms and Conditions. (7) The payment process on kalamone.com kalamone.com uses a secured payment system through the Credit Card that the User enter its data - The purchase transaction using the Credit Card and the entry of the Card's password is considered true and issued from the User himself (8) Responsibilities kalamone.com do not sell or buy products, and it is not party to any purchase transaction and it is not responsible in any way on behalf of the seller or the User, accordingly kalamone.com is not responsible for the following: 1. Any damages incurred by the User because of technical deficiency or disruption in the internet network or any other circumstances out of the control of kalamone.com. 2. Any damages incurred by the User except in case the damage is a direct result of a grave mistake by kalamone.com. 3. Any indirect damages incurred by the User because of using kalamone.com, and the indirect damage includes the loss of profit 4. Do not guarantee that the buyer or the seller will conclude the transaction or that the seller will accept to return back the products. 5. Any unsatisfying or late performance from the buyer or the seller or any loss, failure, delay because of unavailable products. 6. Do not guarantee the legality, type of any products promoted on kalamone.com, neither the data loaded to describe the product. 7. The safety of any link outside kalamone.com even if it was appearing on kalamone.com and that the website is clear from any viruses or damageable instruments. 8. Any claims arising from mistakes, negligence or from any third party (9) User Protection and mechanism of complains resolution 1. In case of complaints or inquiries from the User, he can call the call center of kalamone.com. 2. In case of non receiving the products subject of the purchase order or in case of receiving of products not complying to the description on the website or its value differs from the declared value on the website, the user is allowed to send his complain on the email within 48 hours the un-complying product. 3. After receiving the User's complain kalamone.com will inspect the incident, and in case it was decided that it is the buyer's mistake, kalamone.com will indemnify the User with the adequate compensation on a case by case basis. 4. Even though all those efforts, kalamone.com may have some products not adequately priced, in such case the price will be confirmed while executing the purchase transaction whether it is the same price lower or higher. In case the declared price is lower, kalamone.com will communicate with you before the shipment in order to confirm if you still need the product with the true price or to cancel the purchase transaction. However in the declared price is higher, kalamone.com will only collect the lower price. (10) Return Policy In case the customer requested to return a product subject to return according to the consumer protection law without a valid reason or a manufacturing defect within the 14 days period stated by the law, the customer will incur the full shipping charges, including the original shipping charge and the return shipment, plus all bank commissions from the total charged amount. (11) General Conditions 1. Not using any right included in the present agreement is not considered assigned by the concerned party. 2. In case of annulations or cancellation of any article of the present agreement from any court or authority the rest of articles will still valid. (12) The duration of the agreement The User's account will still valid for undetermined period and both of kalamone.com and the User are allowed to terminate the account at any time, and each party shall be committed to execute it obligations arising before the closure (13) The applicable law and dispute resolution The present terms and conditions to use kalamone.com are submitted to the laws of Arab Republic of Egypt and each party will work on the resolution, execution and interpretation in an amicable way, if the amicable way is not working the not satisfied party will have the right to recourse before the Egyptian courts. (14) Language The present agreement is drafted in Arabic and English language and the Arabic language shall prevail |
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