Frequently Asked Questions

Are all Medad books original?
All books on Medad and Kalamone are original, either sourced directly from Egyptian publishers or imported directly from international publishers via the UK or the USA.
What is the expected delivery time for my order?
Delivery within Egypt takes 1-3 business days for Cairo and Giza, and 3-7 business days for other governorates. For other countries, delivery time varies depending on the international shipping provider.
Can I pay for my book orders later?
You can pay in installments with no down payment and no interest through QNB Bank for up to 6 months.
I received my shipment from Medad, but I want to return it. What should I do?
According to the Consumer Protection Law, books, newspapers, magazines, software, and similar products cannot be returned or exchanged. For other items, the Consumer Protection Law applies as relevant to each category.
The book I want is available at different prices. Why?
Some books come in various editions that differ by target age group, print version, or publisher, which leads to variations in pricing.
What is the fastest way to contact Medad?
You can contact Medad via phone at 02/20298563 or 01090115322, or by email at support@kalamone.com.